So your FaceBook account has been hijacked by a fraudster

This is a common crime all over the world and in recent times, New Zealand is becoming a victim of this crime as well.

An hijacked FaceBook account can be either a copy of your account or someone that has taken over your account. Either way, there are a number of steps that you will need to perform to get control back.

In the first instance you should Report the account to FaceBook as a fraudulent account and make a complaint of fraud to the Police.



A.    Report the fraud to FaceBook

  1. Clicking the “Report/Block this Person” link in the bottom left column of the profile
  2. Select “Fake profile” as the reason
  3. Select one of the fraudulent options
  4. If reporting that someone has created a fraudulent account claiming to be you, you will need to fill in the following form and supply: Photo Identification, Police report and a notarised letter.
  5. Contact all of your FaceBook friends and tell them the account is a fake account and to Block and Report it.


B.    Review your FaceBook Account settings

  1. If you’re FaceBook friends are only people that you personally know and interact with, then ensure that there are no strangers on your friends list. If there is, simply delete them.
  2. Ensure that only your friends can see your photos and other information from Account, Privacy Settings.

If you are a gamer or a networker, then you must firstly have groups set up for various FaceBook friends and check your group settings and the access each group has to your information.



C.    Review your computer security

As it may not be immediately obvious how the fraudster obtained your photos and details, especially if your account is set to private on all the options in Facebook, you should then:

  1. Clear all Internet history and cookies from your browser.
  2. Update your Anti-Virus
  3. Run a complete Anti-Virus scan on your computer or device you connect with FaceBook.
  4. Change your passwords for all Internet accounts.


D.    Avoiding being a future victim of FaceBook Fraud.

  1. Regularly use updated Anti-Virus checkers with real time scanning
  2.  Avoid using FaceBook on public computers and public wireless internet if possible and convenient.
  3. Be cautious of any suspicious activity on the Internet. If you are not sure that you are talking with a friend on the web, ring their phone.
  4. Log-off from your account when you are not using FaceBook.
  5. Regularly change your online passwords

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