This article is based on a recent online shopping experience (horror) with an Auckland company. The ten tips that precede the article will assist your organisation to become more customer friendly and focused while online. Being customer centric online and offline are two very different areas. As most Kiwis’ do these days, I do a [...]
As a web 2.0 consultant the first question business owners often ask me is “Why use FaceBook, Twitter and other social media for my business. We have a web site and FaceBook is for kids and isn’t Twitter like a web based SMS system anyway ?”. For this article i will concentrate on FaceBook.com and [...]